Answers before your art arrives.
Frequently Asked Questions
Questions and answers
What is Modern Paradox?
Modern Paradox is a Canada-based canvas-art brand built around bold, room-ready artwork for modern homes, offices and commercial interiors. Our catalogue combines curated original collections, premium lifestyle presentation and made-to-order production.
Where is the artwork designed and produced?
The catalogue is developed and curated in Canada. Orders are produced through a trusted network of professional print partners, with production placed close to the delivery destination whenever product availability, capacity and technical requirements allow.
Is each canvas made to order?
Yes. Production begins after your order is accepted. This reduces stored inventory and allows each piece to be produced in the selected size and finish.
What materials are used?
Canvas specifications can vary slightly by format and production location. Our current canvas standard includes an FSC-certified canvas and wood supply chain, a coated cotton-polyester canvas blend, professional high-resolution printing and hanging hardware. Product-page specifications control if they differ.
What sizes are available?
Available sizes are shown on each product page and depend on the artwork ratio and production availability. Measure your wall before ordering and use the room mockups and size guide as visual references.
Are frames available?
Selected products may be offered as gallery-wrap canvas or framed canvas. Available frame colours and depths appear on the product page. Options can vary by size and destination.
Will the artwork look exactly like my screen?
The composition will match the product image, but screens and printers reproduce colour differently. Small differences in brightness, texture and tone are normal. Wrapped canvas edges may also show an extended or mirrored portion of the artwork.
How long will my order take?
The checkout estimate includes production and shipping. Timing varies by product, size, destination, shipping method, network capacity and season. The most accurate estimate is the date displayed during checkout.
How much is shipping?
Shipping options and charges are calculated for the destination and shown before payment. Oversized formats and remote locations may cost more to ship.
How do I track my order?
Use the tracking link in your shipping email or the Track Your Order page. Carrier tracking can take time to activate and may not update at every transit point.
What happens if my order is late or lost?
Check the tracking link first. If the estimated delivery date has passed, contact us with your order number. Packages believed lost must be reported within 30 days of the estimated delivery date.
What if my art arrives damaged?
Keep the product and all packaging. Contact us within 30 days with photographs of the full item, the damaged area, packaging and shipping label. Validated claims are normally resolved with a complimentary replacement.
Can I return or exchange my order?
Because every piece is made to order, we do not accept routine returns or exchanges for change of mind, incorrect size selection or customer ordering errors. Damaged, defective, incorrect and lost orders are handled under our quality policy.
Can I change or cancel an order?
Contact us immediately. Changes and cancellations are only possible before production begins, and production may begin within minutes. Once an order is in production, changes cannot be guaranteed.
How are card payments processed?
Online card payments are processed securely by Square. Available methods are shown at checkout and may include major credit cards and eligible Visa or Mastercard debit cards. Modern Paradox does not receive your full card number.
Can I pay by email money transfer?
Yes, email money transfer may be arranged for eligible Canadian orders. Contact us before sending funds. We will provide the confirmed recipient details and order reference. Production begins only after the transfer is received and matched to the order.
What currency will I be charged in?
The checkout displays the transaction currency before payment. Canadian orders are normally presented in Canadian dollars unless the site or quotation states otherwise.
Are taxes included?
Applicable sales taxes are calculated based on the order and delivery details and shown at checkout or on the invoice.
Do you offer personalized art?
Yes. Personalized products may include customer photographs, names, dates, addresses, coordinates or other verified information. A proof may be required before production.
How do I care for a canvas?
Dust gently with a clean, soft, dry cloth. Do not use water, solvents or household cleaners. Avoid prolonged direct sunlight, high humidity and contact with sharp objects.
Do you work with interior designers and commercial buyers?
Yes. Designers, stagers, architects, builders, hospitality teams and corporate purchasers can request project pricing, collection curation, size planning and commercial quotations through Trade & Designers.
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