Made for you. Delivered with care.
Shipping & Delivery
Every Modern Paradox canvas is produced to order. Your estimated delivery date includes the time required to create your piece, complete production checks and move it through the carrier network.
How your order moves
1
Order confirmed
We verify your order details and submit the approved artwork, size and finish for production.
2
Made to order
Your canvas is printed and finished specifically for your order. Production timing varies by product, format, location and network capacity.
3
Packed for transit
The finished piece is packaged for its size and destination, then transferred to the selected carrier.
4
Tracking activated
When tracking is available, we send your shipment details by email. Carrier links may take a short time to begin showing scans.
5
Delivered
Your order arrives at the shipping address supplied at checkout. Larger pieces may require someone to be available to receive the package.
Delivery estimates
- The delivery date shown at checkout is the best estimate for the specific product, size, destination and shipping method selected.
- Delivery estimates include both production time and carrier transit time. They are estimates rather than guaranteed arrival dates unless a written guarantee is specifically shown for the order.
- Standard or economy carrier transit for domestic parcels is commonly a few business days after dispatch, while oversized pieces, remote destinations and international routes may take longer.
- Peak seasons, severe weather, carrier interruptions, customs review and unusually large orders can affect timing.
Local production and split shipments
- We work with Gelato’s distributed production network, which uses professional print partners in multiple countries and aims to produce orders close to their delivery destination whenever stock, capacity and technical requirements allow.
- If an order contains multiple products or sizes, items may be produced at different facilities and arrive in separate packages. Separate tracking numbers may be issued.
Shipping rates
- Available shipping methods, estimated delivery dates and the final shipping charge are displayed before payment is completed.
- Express delivery may be offered for eligible products and destinations. Selecting express shipping speeds carrier transit but does not remove the production stage.
Tracking your order
- Use the Track Your Order page with your order number and checkout email, or open the tracking link in your shipping confirmation email.
- Tracking may remain unchanged for several days while a parcel moves between carrier hubs. Some carriers do not post a scan until the package reaches the destination region.
Address changes
- Review the recipient name, street address, unit number, postal code and telephone number carefully before placing the order.
- Contact us immediately if an address is incorrect. Address changes are only possible before the order reaches production, and changing the destination country requires a new order.
- Once an order is in production or has shipped, we cannot guarantee an address change or carrier redirect.
International orders, duties and taxes
- We aim to fulfill orders locally whenever practical. In some cases, a product may be routed internationally because of stock, capacity or production requirements.
- Customs duties, import taxes or brokerage fees may apply depending on the destination, shipping route and local regulations. Any charges not collected at checkout are the recipient’s responsibility.
- Orders shipped using duty-paid services in supported regions should not normally incur an additional customs payment, but local authorities make the final determination.
Delayed, lost or returned shipments
- If your estimated delivery date has passed, first check the carrier link and any pickup notices. Then contact us with your order number so we can investigate.
- Report a package believed to be lost within 30 days of the estimated delivery date.
- Packages returned because of an incomplete address, refusal or failure to collect may be disposed of by the carrier or production partner. Reproduction and reshipping charges may apply.
Delivery inspection
- Inspect the package when it arrives. If the canvas or frame is damaged, keep the product and all packaging and contact us within 30 days with clear photographs of the item, packaging and shipping label.
- Do not discard damaged packaging until the claim has been reviewed.
Customer care
Need help with a shipment?
Have your order number, checkout email and any carrier information ready so we can investigate quickly.